United Interpreting Service collects the following categories of information:

  1. Information you provide

This includes information submitted when you:

  1. Information created when you use our services

This includes:

We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.

We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers..

We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

We enable users to call or text each other through the United Interpreting Service apps. For example, in some countries, we enable Interpreter partners and Clients, to call or text each other. To provide this service, United Interpreting Service receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. United Interpreting Service may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.

If you permit the United Interpreting Service app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the United Interpreting Service app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.

  1. Information from other sources

These may include:

United Interpreting Service may combine the information collected from these sources with other information in its possession.

How We Use Your Information


United Interpreting Service collects and uses information to enable reliable and convenient Sign Language Interpreting and other products and services. We also use the information we collect:

United Interpreting Service does not sell or share your personal information to third parties for third party direct marketing purposes.

United Interpreting Service uses the information it collects for purposes including:

  1. Providing services and features

United Interpreting Service uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to :

  1. Safety and security

We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from Interpreter partners' devices to identify unfair or illicit practices such as appointment fraud, illegal Sign Language Interpreting, and to raise awareness among Interpreter partners regarding such behaviors.

  1. Customer support

United Interpreting Service uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

  1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

  1. Communications among users

United Interpreting Service uses the information we collect to enable communications between our users. For example, an Interpreter partner may text or call a Client to confirm a pickup location.

  1. Communications from United Interpreting Service

United Interpreting Service may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. United Interpreting Service may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners.

  1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of United Interpreting Service's services, or as otherwise allowed by applicable law.

Cookies And Third Party Technologies


United Interpreting Service and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. United Interpreting Service uses cookies and similar technologies for purposes such as :

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.

 for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

Information Sharing And Disclosure


Some of United Interpreting Service’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.

United Interpreting Service may share the information we collect:

  1. With other users
  1. At your request

This includes sharing your information with:

  1. With the general public when you submit content to a public forum

We love hearing from our users -- including through public forums such as United Interpreting Service blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

  1. With United Interpreting Service subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, United Interpreting Service may process or store information in the United States on behalf of its international subsidiaries and affiliates.

  1. With United Interpreting Service service providers and business partners

United Interpreting Service may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, United Interpreting Service may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.

  1. For legal reasons or in the event of a dispute

United Interpreting Service may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.

  1. With your consent

United Interpreting Service may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information Retention And Deletion


United Interpreting Service retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.

United Interpreting Service retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, United Interpreting Service deletes or anonymizes your information upon request.

Subject to applicable law, United Interpreting Service may retain information after account deletion:

  1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
  2. If we are required to by applicable law; and/or in aggregated and/or anonymized form.
  3. United Interpreting Service may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if United Interpreting Service shuts down a user's account because of unsafe behavior or security incidents, United Interpreting Service may retain certain information about that account to prevent that user from opening a new United Interpreting Service account in the future.

Choice And Transparency


United Interpreting Service provides means for you to see and control the information that United Interpreting Service collects, including through:

Privacy Settings

The Privacy Settings menu in the United Interpreting Service Client app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from United Interpreting Service. Clients can also delete their United Interpreting Service account from the Privacy Settings menu.

Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the United Interpreting Service app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the United Interpreting Service app seeks before you first use the app, and your use of the app constitutes your consent.

Ratings Look-Up

After every appointment, Interpreter partners and Clients are able to rate each other, as well as give feedback on how the appointment went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both Interpreter partners and Clients. Your Client rating is available in the main menu of the United Interpreting Service Client app. Your Interpreter partner rating is available in the Ratings tab of the United Interpreting Service Partner app.

Accessing and Correcting Your Information

You can edit the name, phone number and email address associated with your account through the Settings menu in United Interpreting Service's apps. You can also look up your appointment  history in the United Interpreting Service apps. You may also request access to, correction of, or a copy of your information by contacting United Interpreting Service or at UnitedInterpretingService.com.

Marketing Opt-Outs

You may opt out of receiving emails and other messages from United Interpreting Service by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.